Terms of Service

Last update: June 22, 2021

Revision Policy

The allotted number of revisions is based on your selected package and you can demand as much revisions as stated in your package details. We focus on providing the best services to our customers and will continue revising until your needs are met. You are not liable to pay additional price if the design concepts are not changed. You will have your revised logo design in between 3 to 7 days (depending on the revision complexity).

New Order Turnaround Time

Turnaround time refers to the time in which your design concepts are furnished to your account area against your package purchase. For all logo new orders, the average turnaround time is from 3 days to 7 days. However, for packages with four or more logo concepts, the turnaround time is at least 72 hours after order confirmation and complete brief submission. For all orders placed on Friday or Saturday, the delivery time starts from Monday.

Refund Policy

logo.ws’s refund policy will be void if;

  • The primary design concept has been approved.
  • You have demanded revisions.
  • The cancellation has been made due to reasons non-related to the company.
  • The company has not been contacted for more than 2 weeks of project.
  • Company’s policies, or policy, have been violated.
  • Other company or designer has been approached for the same project.
  • The creative brief is lacking in required information.
  • A complete design change has been demanded.
  • The claim has crossed the given ‘request for refund’ time span.
  • The business is closing or changing name or business.
  • Reasons such as ‘change of mind’, ‘disagreement with partner’ or other reasons that do not pertain to the service will not be subject to refund under any circumstances.
  • If a client subscribes for a service bundle and happens to be dissatisfied with a particular service, refund will only be applicable on that particular service and ‘not’ the entire bundle.
  • No refund can be claimed/processed once after the final files have been delivered to you following your request.
  • Refund and revision explicitly does not apply on items offered free.
  • The client will not be entitled to any refunds after 7 days, from the date of purchase.
  • In case of websites, refunds will not be entertained once the client has approved the design and the website is sent for development.

Note: logo.ws holds all rights to reject any project or cancel the contract whenever it deems necessary. After the refund, you will not have any rights to use the designs for any purpose; they will be the sole property of logo.ws. The company will be the rightful owner of the designs.

Claim Your Refund

As soon as we receive your refund request via email/chat, we will respond to it at our earliest, once the required analysis is completed we will initiate the process.

After you have received your refund, you will not have any rights to any designs submitted by logo.ws, the information may be submitted to the Copyright Acquisition of the Government Copyright Agencies to maintain legality.

Quality Assurance Policy

We do our best to meet your requirements and our designers do their best to fulfill your expectations.

We believe in providing best designs and each of our designs is well researched and well crafted.

Delivery Policy

The complete order will be sent to the mentioned account on the date stated on Order Confirmation as well as a confirmation email will also be sent.

The turnaround time will be according to the package, the minimum time required is 2 business days.

In case of urgent order, contact our customer support team.

Record Maintenance

logo.ws keeps the records of finalized designs up to three weeks after project delivery so that in case of any misplaced order, you will be provided the exact file.

In case of delay/no-response by the client for a period of three weeks. logo.ws shall mark the account as dormant regardless of the project status or timeline lapsed. To reinstate the account, and to continue the project the client will need to pay the penalty fee levied on their account to resume work on project.

Communication Policy

logo.ws will not be responsible for any communication done via any other platform than the contact us page or live chat or any numbers not provided by us or given on our official website.

We are not responsible for any damages caused due to other contact details not provided by us.

We take full responsibility of all the information provided through our official domains.

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